Return & Refund Policy

Last Updated: June 12, 2026

Thank you for shopping with Anthill Films.

Returns

All merchandise sold through our online store is produced on demand specifically for each customer. As a result, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or buyer's remorse.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order at info@anthillfilms.com and we will work with you to resolve the issue.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.

If you receive a product that is:

• Damaged during shipping;
• Defective due to a manufacturing issue; or
• Different from the item you ordered,

please email info@anthillfilms.com within 14 days of delivery and include:

• Your order number;
• A description of the issue; and
• Clear photographs showing the damage, defect, or incorrect item.

We will review the claim and, where appropriate, provide a replacement or refund at no additional cost.

Exchanges

Because our products are made to order, we are unable to offer exchanges for incorrect size selection, colour selection, or changes of preference after an order has been produced.

Please review product descriptions, sizing information, and order details carefully before completing your purchase.

Non-Returnable Items

The following items are not eligible for return or refund except where required by applicable law:

• Made-to-order and print-on-demand products;
• Products ordered in the wrong size, colour, or style by the customer;
• Sale or clearance items;
• Gift cards.

European Union Customers

If your order is shipped to a country within the European Union, you may have certain consumer rights under applicable law.

Please note that the right of withdrawal may not apply to goods that are made to the consumer's specifications or are clearly personalized. Where applicable, Anthill Films will honour all consumer rights required under the laws of the destination country.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Approved refunds are typically processed within 10 business days of approval, although your bank or payment provider may require additional time to post the funds to your account.

Shipping charges are non-refundable unless the refund results from a damaged, defective, or incorrectly fulfilled order.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@anthillfilms.com.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

Anthill Films
3-39666 Government Road
Squamish, BC V8B 0R5
Canada

Email: info@anthillfilms.com